Love Landlord Service Terms and conditions for use
The Love Landlord (LL) Service help landlords manage their business efficiently. Specifically we provide a service to notify energy suppliers, water companies and local councils when tenants move in & out of your property(ies). In addition we offer savings on energy related costs between tenancies and other benefits for our users. LL is internet based business and these terms & conditions are activated by and apply to any use of the service.
There is no cost to landlords to use this service which operates with most credit and prepayment meters. By using Love Landlord (LL) you agree to these terms and conditions.
The Landlord must ensure that property details are entered accurately and kept up to date on the LL system. LL will not be responsible for checking the accuracy of any information held.
When you enter the details of a property on the LL service you agree that these terms and conditions apply to all standard credit, Economy 7, prepayment and smart meters at that property. This applies whether or not the details of a particular meter are entered on the system.
LL has sole discretion whether to process information entered onto the system.
LL may make changes to the service at any time. We will notify about any changes in advance where we can. If not, we will notify as soon as practicable afterwards.
For properties in England and Wales, the laws of England and Wales apply to this contract. For properties in Scotland, the laws of Scotland apply.
If a court decides that one or more of the terms in this contract isn’t valid, the others still apply.
Transferring the contract
We might transfer this contract to another company. If we do, it won’t affect your rights to end the contract. We’ll share your personal data with the company, so they can carry on offering the service.
2. Your properties
The landlord can enter the details of their residential property(ies) on the LL system providing the type of metering at the property complies and must remove properties from the system immediately they cease to act as landlord.
LL may refuse to accept a property on your account if that property has been assigned on the system to another landlord within the last three months, unless you can provide evidence that a change of ownership has taken place.
Residential properties may be added to or removed from the system at any time. If a property is removed these terms and conditions stop applying
Type of meter
‘’Complex metering is where all or part of the supply is for heating only.’’
Any credit meters at a property will be supplied to the landlord under the SSE standard variable tariff terms and conditions.
LoveLandlord Services do not apply to electricity complex meters. A complex meter is where all or part of the supply is for heating only.
For prepayment meters, terms and conditions are detailed below.
3. Vacant properties
When you tell us or we find out a property is empty, we’ll try to switch any smart meters that are in Pay As You Go mode to credit mode. That will mean you won’t have to pay for your energy in advance.
We’ll change the supply into your name. The tariff we put you on depends on the type of meter. See below.
All credit meters will be switched to the SSE Standard Variable Tariff. The terms and conditions for that tariff are available on the LL portal.
We will issue a credit on the electric account to the value of £15 to cover the electric consumption. We will not issue a credit for the gas, however there will not be a standing charge issued for the meter if there’s no usage.
All prepayment meters will be switched to SSE Standard Variable Tariff. As well as the standard terms and conditions for SSE Standard Variable Tariff, the terms below apply:
- We will need to clear any debt on the meter from your last tenant and put a credit on the electric meter to cover £15 worth of usage (to cater for items on standby) and standing charges. We’ll email you to tell you about this.
- When you’ve used up that credit, you’ll need to top up the prepayment meter(s). You’ll have to pay for any standing charges after the £15 if a new tenant doesn’t move in. You’ll also need to pay for any additional energy you use at the property, including any emergency credit.
You must provide meter readings for the date when the property became vacant.
When we switch your property to SSE you have 3 days to change your mind – the ‘cooling off’ period. If you change your mind you can notify us online, email firstname.lastname@example.org or call us on 0800 612 6875 to cancel the switch
You should tell us you want to stop the switch if you agree to extend the old tenant’s lease.
4. New tenants
You must update the LL system when a new tenant moves into a property. You shouldn’t provide details of the new tenant to us unless they’ve told you that you can. You must provide meter readings for the date on which the new tenant moved in.
If the new tenant doesn’t agree about the date their tenancy started, you must give us any evidence we require to prove the date of change of tenancy.
You should notify any new tenants that SSE is the supplier of gas and/or electricity to the property when they move in.
All new tenants will be put on SSE Standard Variable Tariff unless SSE agree a different tariff with them. The tenant may switch tariff or supplier at any time.
5. Data protection
Both LL, SSE and landlords must comply with data protection regulations
5.1 SSE data and privacy
5.2 LL data and privacy
We won’t send important information electronically unless you have told us you’re happy to get them that way. If you’ve agreed to receive important information electronically you must tell us straightaway if your email address or telephone number changes.
LL will use the data we hold about you and data we get from other organisations, like electricity and gas network operators to carry out our responsibilities.
We won’t use your personal data to send you marketing materials if you’ve told us you don’t want it. If you’ve said you do want it, we’ll contact you in the ways you’ve told us we can.
We might share your data with other carefully selected organisations we have relationships with, in order to provide you with information about products or services offered.
You can tell us to stop using your personal data or sharing it with other organisations for marketing purposes whenever you like. You can do this by going to your online account and onto your profile page or calling us on 0800 612 6875.
You can get a copy of the personal data we hold about you by contacting us. If you think any of the information we have about you is wrong or out of date, let us know as soon as possible so we can update it.
We may use your personal data for to help us understand your needs better. We may also use it for research purposes to help us develop new products and services for landlords.
Withdrawal or Termination
LL can discontinue its service at any time by notifying on the system or by the method you have selected we can contact you.
You can end this service for one or all properties by removing them from the LL system at any time.
We’re not liable for:
- any harm to you, which we couldn’t have reasonably expected when we agreed your contract.
- any damage you suffer that’s outside our control, whatever caused it.
The maximum we will pay any one year (January to December) for any incident, or related series of incidents is £100.